Qualtrics

Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.

TO ACTIVATE YOUR UR QUALTRICS ACCOUNT: 

  • Go to https://richmond.qualtrics.com/.
  • Enter your Single Sign-on (SSO) credentials.
  • Select "no, I don't have an existing account". Do NOT select "create your own account", or you will not gain access to your UR Qualtrics account.

FOR SUPPORT: 

**Qualtrics CoreXM should be contacted for support as it is included in our enterprise license.**

  • Go to https://www.qualtrics.com/support-center/ and log in by selecting the "Sign in with SSO" link beneath the User and Password fields. 
  • Enter "richmond" as the Organization ID and click "Continue".
  • When page refreshes showing UR shield logo, enter your SSO credentials.
  • Duo Multifactor Authentication (MFA) is required for each access attempt.
    • To improve the security of the University's Qualtrics platform, Duo MFA was enabled for all users on June 25, 2024. 
    • For information on how Duo works, visit the Duo Service page on SpiderTechNet.
    • For assistance with using Duo, contact the Help Desk at 804-287-6400 or UR Information Security via infosec@richmond.edu.
  • Once in the system, submit an online request. You will be given options for phone, chat, or email support. 

FOR TRAINING: 

Qualtrics has extensive materials to help you get started quickly. Training, also included in our enterprise license, is provided via the links below. 

  • Learn to Use Qualtrics CoreXM: To access these training videos, you will need to log in--select "Sign in with SSO," enter "richmond" as the Organization ID, and click "Continue."
  • Getting Started with Qualtrics: This page may also be helpful for learning the basics of each area of the Qualtrics CoreXM Platform.
  • Qualtrics Topics from A to Z: This page includes an A to Z guide of Qualtrics features and frequently searched terms and phrases.
  • Collaborate on Projects: Visit this page for step-by-step instructions on how to share surveys with others. Note that you decide which permissions each person has, so if you do not want a person to have access data, do not select that option.