Qualtrics

Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.

ENROLL IN DUO MULTIFACTOR AUTHENTICATION (MFA):

Duo Multifactor Authentication (MFA) is required for each access attempt. To improve the security of the University's Qualtrics platform, Duo MFA was enabled for all users on June 25, 2024. For information on how Duo works, visit the Duo Service page on SpiderTechNet. For assistance with using Duo, contact the Help Desk at 804-287-6400 or UR Information Security via infosec@richmond.edu.

 

ACTIVATE YOUR UR QUALTRICS ACCOUNT: 

  • Go to https://richmond.qualtrics.com/.
  • Enter your Single Sign-on (SSO) credentials and complete Duo authentication.
  • Select "no, I don't have an existing account". Do NOT select "create your own account", or you will not gain access to your UR Qualtrics account.

FOR SUPPORT: 

**Qualtrics CoreXM should be contacted for support as it is included in our enterprise license.**

  • Go to https://www.qualtrics.com/support-center/ and log in by selecting the "Sign in with SSO" link beneath the User and Password fields. 
  • Enter "richmond" as the Organization ID and click "Continue".
  • When page refreshes showing UR shield logo, enter your SSO credentials.
  • Once in the system, submit an online request. You will be given options for phone, chat, or email support. 

FOR TRAINING: 

Qualtrics has extensive materials to help you get started quickly. Training, also included in our enterprise license, is provided via the links below. 

  • Learn to Use Qualtrics CoreXM: To access these training videos, you will need to log in--select "Sign in with SSO," enter "richmond" as the Organization ID, and click "Continue."
  • Getting Started with Qualtrics: This page may also be helpful for learning the basics of each area of the Qualtrics CoreXM Platform.
  • Qualtrics Topics from A to Z: This page includes an A to Z guide of Qualtrics features and frequently searched terms and phrases.
  • Collaborate on Projects: Visit this page for step-by-step instructions on how to share surveys with others. Note that you decide which permissions each person has, so if you do not want a person to have access data, do not select that option.